Contact Us
Got a question about one of the offshore casino bonuses we cover, spotted something that needs updating, or just want to know more about how Offshore Casinos works? This page explains what we can help with and how to reach us.
What We Can Help With
Offshore Casinos is an independent research and comparison site focused on offshore online casinos that accept US players — operators licensed outside the United States, such as in Curaçao, Anjouan, or Costa Rica, that aren't regulated by any US state gaming authority. We're not a casino ourselves, and we don't process deposits, withdrawals, or bets. That means there are things we genuinely can't do, and things we're well placed to help with.
- Bonus and offer questions — clarifying wagering requirements, deposit match structures, or eligibility on the welcome offers we list
- Review corrections — if a bonus figure, licensing detail, or feature has changed since we last checked, tell us and we'll verify and update it
- Site feedback — suggestions on what to compare, cover, or explain in more depth
- General questions — about how offshore casinos work, how we rank them, or how to read a review
What we can't do is intervene in a dispute between you and a casino operator, process a withdrawal on your behalf, or confirm whether a specific site will pay out in your particular case. Offshore operators sit outside US jurisdiction, so account issues, delayed payouts, or verification disputes need to be raised directly with the casino's own support team.
Before You Reach Out: Common Questions We Cover
A lot of the questions readers send us are already answered in detail elsewhere on the site. It's worth checking these first:
- If your question is about gambling limits, self-exclusion, or spotting risky play patterns, our Responsible Gambling page covers the tools available and where to find independent support, including the National Problem Gambling Helpline at 1-800-GAMBLER.
- If you're asking about how affiliate links work, how we're funded, or our editorial approach, the About Us page sets out how Offshore Casinos operates and how we keep commercial relationships separate from our ratings.
- If your question relates to site usage, liability, or the terms under which this content is published, see our Terms and Conditions.
A Note on What Offshore Casino Contact Means
Because the casinos we review — including Raging Bull, Ignition, Uptown Aces, and the others featured on this site — operate offshore and outside US state regulation, their own customer support channels are the correct first stop for account-specific problems: deposit issues, bonus crediting, withdrawal delays, or verification requests. Each operator sets its own support hours and channels, typically live chat and email, and response quality varies by site. We factor support responsiveness into our editorial ratings, but we don't manage or mediate individual player accounts. If you've deposited with an offshore site and are waiting on a payout, contacting that casino's support team directly — and keeping records of your communication — is the most direct route. We can point you toward general guidance on payout speeds and verification norms, but we can't guarantee or chase a payment on your behalf.
Reporting an Error or Outdated Detail
Offshore casino terms change — bonus percentages, wagering multipliers, accepted cryptocurrencies, and licensing details are all things operators can adjust without much notice. We do our best to keep listings current, but if you notice something that doesn't match what you see on an operator's own site, let us know what you found and where. Specific details help: which casino, which page, and what looks outdated. We'll verify it against the operator directly before making any change.
What to Expect When You Contact Us
- Send your question, correction, or feedback with as much relevant detail as you can — casino name, page, and specifics
- We review the message and check it against current information from the operator where applicable
- If it leads to a correction, we update the relevant page and note the change
- General questions get a plain, direct answer — no sales pitch, no push toward signing up anywhere
A Reminder on Age and Risk
Everything on this site, including this page, is intended for adults aged 21 and over. Offshore casinos are not licensed or regulated by any US state, which means the consumer protections that apply to regulated US gambling — segregated player funds, dispute resolution through a state regulator, independently tested payout rates — do not apply here. Real-money gambling carries a genuine risk of losing money, including the risk that an offshore operator delays or refuses a withdrawal. Never gamble with money you can't afford to lose, and never treat gambling as a way to solve a financial problem. If gambling stops feeling like entertainment, free and confidential help is available through the National Problem Gambling Helpline at 1-800-GAMBLER, and more on managing play is on our Responsible Gambling page.
Whatever brought you to this page — a correction, a question about a specific bonus, or just wanting to understand how Offshore Casinos puts these comparisons together — we read every message. We just ask that you keep account-specific and payout disputes directed to the casino operator itself, since that's who holds your account and funds.